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Key Account Manager

Digital|Co. Durham - Durham|Ref: 010234

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Type of work: Full Time

Job Location: Co. Durham - Durham

Salary: £Negotiable

Our client is a large and growing SAAS company based in County Durham who are looking for a Key Account Manager to join their team.

As a Key Account Manager, you will be responsible for making a substantial contribution to the success of customers through world class service delivery and a relentless focus on business outcomes.

Role & Responsibilities

  • Know customers’ expectations, understanding the deliverables and identifying the pitfalls.
  • Proactively deliver business outcomes for your customer, taking ownership of the relationship and owning a commercial target.
  • Work in close partnership with the customer to gather customer objectives and ensure you are helping them to deliver to their business objectives.
  • Develop relationships with key stakeholders across the customer organisation.
  • Attend and lead monthly customer review meetings, reporting on performance, adding strategic input and keeping one step ahead of future challenges
  • Demonstrate strong commercial awareness, with the ability to identify critical business challenges and anticipate the interventions required to address them.

Skills & Experience:

  • 6+ years of Account Management experience, preferably within a consultative or agency business.
  • The ability to demonstrate a proven track record in understanding customers’ needs and delivering results, resulting in account growth.
  • Naturally outgoing and friendly with personal commitment and passion for putting the customer first.
  • Able to communicate customer issues and act as the customer advocate.
  • Be proactive and have a willingness to maintain an up-to-date knowledge of the latest digital marketing opportunities and technology advancements.
  • Possess and demonstrate every day personal qualities of integrity, collaboration and be intrinsically customer centric in your decision making.

If this sounds like a role that would suit you, click “apply” and one of our consultants will be in touch to tell you more.

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