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Senior Client Services Executive

Marketing|Tyneside - Newcastle upon Tyne|Ref: 010285

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Type of work: Full Time

Job Location: Tyneside - Newcastle upon Tyne

Salary: £Negotiable

We are currently working with a popular Marketing Software organisation based in Newcastle upon Tyne who are looking for a Senior Client Services Executive to join their team.
As a senior member of the Client Services team, your main objective will be to ensure all clients receive the best customer experience and to have a strong focus on customer service and delivering best practice procedures to successfully manage client queries and projects.
Role & Responsibilities:
  • Ensure KPIs set by the Client Services Team Lead are met.
  • Continuously reviewing assigned (both personal and team) tickets.
  • Ensure tasks and projects are resolved as quickly as possible and to the highest quality.
  • Be first point of escalation within the Client Services Team to resolve any escalated issues.
  • Deputise for the Client Services Team Lead when required.
  • Mentoring team and monitoring knowledge progression.
  • Taking ownership of problems, identifying a solution and coordinating an action plan to be implemented.
  • Proactively identifying new processes and reviewing existing.
  • Managing Partner migrations.
  • Host and contribute in team meetings.
Skills & Experience:
  • Ability to lead others, coordinate work and capability to handle conflict resolution.
  • Able to plan and organise workload, team tasks and multiple projects simultaneously.
  • Competent at translating technical information into business language.
  • Ability to identify an issue and formulate a long-term solution (reactively and proactively).
  • Understanding and experience of project management principles, methods and tools.
  • Extensive knowledge and experience of digital marketing and the sectors within the industry.
  • Able to perform tasks and complete projects to a high standard.
If this sounds like something you would be interested in, click “apply” and one of our consultants will be in touch. 

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