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Useful stuff - Body language

Body Language

  • Tone of voice and body language accounts for 65% of what’s communicated.
  • Words account for 35 of the message that’s communicated.
  • Body language can give away a lot of our feelings, such as nervousness, dishonesty, and other negative attributes can also become dead give-aways.
  • To begin with, you need to be in a confident and comfortable position to help avoid negative body language habits.

Obvious Body Language

  • Fidgeting shows boredom and restlessness and lack of confidence in what you are saying.
  • Touching your face or playing with your hair can be a sign that you’re hiding something.
  • Looking away or hesitating before or while speaking indicates that you’re unsure of what you’re saying.
  • A fixed, unfocused stare shows your attention is elsewhere.

Using your voice

Take some time to practice, and try to be aware of the following:

  • Speak clearly in a controlled range of tones, avoid a monotone.
  • Sometimes pause before speaking, this avoids instinctively reacting and saying the wrong things.
  • Speak slightly slower than normal, don’t over do it though.
  • Vary your tone and dynamics, but try not to speak too loudly or too softly.
  • Don’t mumble or gabble on excitedly.
  • Keep your hands away from your mouth as you speak.
  • Watch your pitch (high-pitched voices are tough in the ears) and avoid a ‘sing-song’ tone.
  • Let your voice show your enthusiasm and keenness.


  • A smile is the most positive signal you can give, it re-affirms your enthusiasm and good nature, but be careful of over-grinning stupidly.
  • Relax! Give off calm signals and don’t rush.
  • Do not hurry any movement, if you’re challenged with a difficult question, remind yourself about negative body language habits before answering the question.
  • Try to maintain an alert position, stand up straight, don’t slump, and adjust your position slightly if you get uncomfortable but don’t fidget.
  • Maintain good eye contact with the person you are talking to.
  • Always try to adopt an open, honest and confident attitude: this is the starting point of managing subconscious body language.